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We want to provide a response to several news stories yesterday and today reporting on the disagree alert on the 737 MAX.

Boeing included the disagree alert as a standard feature on the MAX, although this alert has not been considered a safety feature on airplanes and is not necessary for the safe operation of the airplane. Boeing did not intentionally or otherwise deactivate the disagree alert on its MAX airplanes.

The disagree alert was intended to be a standard, stand-alone feature on MAX airplanes. However, the disagree alert was not operable on all airplanes because the feature was not activated as intended.

The disagree alert was tied or linked into the angle of attack indicator, which is an optional feature on the MAX. Unless an airline opted for the angle of attack indicator, the disagree alert was not operable.

On every airplane delivered to our customers, including the MAX, all flight data and information needed to safely operate the aircraft is provided in the flight deck and on the flight deck display. This information is readily accessible to pilots, and it always has been.

The air speed, attitude, and altitude displays, together with the stick shaker, are the primary flight information indicators in the flight deck. All recommended pilot actions, checklists, and training are based upon these primary indicators, not on the AOA disagree alert or the angle of attack indicator.

As the MAX safely returns to the air after the software modifications are approved and certified, all MAX production aircraft will have an activated and operable disagree alert and an optional angle of attack indicator. All customers with previously delivered MAX airplanes will have the ability to activate the disagree alert per a service bulletin to airlines.

We are confident that when the MAX returns to the skies, it will be one of the safest airplanes ever to fly.

Annual Meeting, Chicago, IL

Dennis A. Muilenburg
Chairman, President and Chief Executive Officer
The Boeing Company

April 29, 2019

Today marks six months since the Lion Air Flight 610 accident, and nearly two months since Ethiopian Airlines Flight 302. We at Boeing are sorry for the loss of life in these tragedies, and they continue to weigh heavily on us. We recognize the devastation of the families and friends of the passengers and crew members and extend our deepest sympathies to all of them.

Please join me in a moment of silence at this time to honor the 346 people on board the two flights.

Thank you for honoring them with me.

I learned early on in my career the importance of the work we do at Boeing.

As the lead engineer on a project, I watched my pilot friend climb into the cockpit of a prototype aircraft and fly it for the first time. In that moment, the unforgettable feeling of knowing someone’s life literally depends on your work became very real for me. He landed safely, and to this day I remember exhaling with both relief and admiration.

When an accident occurs, we feel it deeply across our company because all of us understand that lives depend on what we do. We hold ourselves to the highest standards of safety, quality and integrity in our work because the stakes could not be higher. It demands the utmost excellence.

These enduring values are at the core of everything we do. Yet, we know we can always be better. We have a responsibility to design, build and support the safest airplanes in the sky. The recent accidents have only intensified our dedication to it.

Our leadership role is clear, our commitment to our values is resolute, and our pursuit of excellence is never ending. We own it. When it comes to safety, there are no competing priorities. This is clear in the steps we’ve taken since the accidents, and in our performance in the past year and throughout our history centered on safety, quality and integrity.

I’ll focus on these three important values today.

It all starts with safety. From the days immediately following the Lion Air accident, our top engineers and technical experts have been working tirelessly in collaboration with the Federal Aviation Administration and our customers to finalize and implement a software update that will ensure accidents like these never happen again.

The update will prevent erroneous angle of attack sensor readings from triggering the Maneuvering Characteristics Augmentation System, or MCAS, something that initial investigation reports indicate occurred in both MAX accidents, as one link in a longer chain of events. We know we can break this link in the chain. It’s our responsibility to eliminate this risk.

We’re making steady progress on the path to certification, having completed the official engineering test flight of the software — the final technical flight test prior to the certification flight. Overall, our talented test pilots have made 146 737 MAX flights totaling roughly 246 hours of air time with the updated software, and nearly 90 percent of our 50-plus MAX operators around the globe have experienced that software update themselves during one of our simulator sessions.

With the certified software update implemented, the 737 MAX will be one of the safest airplanes ever to fly.

There is nothing more important to us than the safety of our airline customers and their passengers. Every day, 5.3 million people fly safely on Boeing airplanes. In addition, more than 2,900 737 airplanes on average are in the air with nearly half a million people on board at any given time, and one 737 takes off or lands around the world every one-and-a-half seconds.

We don’t make safety features optional. Safety has been and always will be our top priority, and every one of our airplanes includes all of the safety features necessary for safe flight.

We also care about the safety of our people. Internally, we've reduced workplace injuries by roughly 40 percent while production has increased by 25 percent through 2018 since launching our company-wide safety initiative in 2013. The National Safety Council also recognized Boeing with the 2018 Robert W. Campbell Award for leadership and excellence in incorporating environment, health and safety values and best practices at every level of our company.

As we improve safety, we also continue to prioritize productivity and quality — mutually reinforcing objectives that are never at odds.

We’re taking steps to transform our approach to first-time quality through an enterprise-wide effort that was launched earlier this year. It’s about eliminating non-value-added tasks, waste and rework regardless of where they occur in the organization. In addition, we’re streamlining our enterprise systems and processes, creating the digital engineering, manufacturing and supply chain capabilities that will enable our future.

We’re also partnering with our customers to ensure our work exceeds their high expectations for us, including most recently on our KC-46 tanker program. When debris was found aboard delivered aircraft, we took immediate next steps in partnership with the customer to develop and implement a corrective action plan and strengthen our processes.

As an example of our progress, the F-15 Full-Size Determinant Assembly team is using a process to eliminate drilling and shimming from assembly by adding fastener holes at the supplier. This new process significantly reduces rework, increases quality and leads to improved ergonomics because drilling is no longer required. We’re also applying this approach on the 777X as we share best practices across our business.

In light of our commitment to continuous improvement, I’ve also asked the Boeing Board of Directors to establish a committee to review our companywide policies and processes for the design and development of the airplanes we build. With their collective experience and expertise, the committee members will confirm the effectiveness of our policies and processes for assuring the highest level of safety on the 737 MAX program, as well as our other airplane programs, and recommend improvements where necessary.

As we work through this challenging time and in everything we do, we act with integrity.

We know every person who steps aboard one of our airplanes places their trust in us. We’ll do everything possible to earn and re-earn that trust and confidence from our airline customers and the flying public. That includes ensuring our airline customers and their pilots are confident in the enhanced training and education materials we’re developing and deploying — also, that they have the proficiency necessary to succeed and a strong, diverse talent pipeline for the future.

The industry will need 790,000 new civil aviation pilots and 754,000 new maintenance technicians to fly and maintain the world fleet safely over the next 20 years, according to our outlook. Meeting this significant demand requires ongoing cross-industry collaboration among operators, equipment manufacturers, governments and educators.

Boeing has an important role to play in advancing training efforts that support safe operations, and we’re committed to going above and beyond. To that end, we took steps earlier this year with a $3 million grant to Embry-Riddle Aeronautical University to help students learn with greater efficiency and perform more effectively once on the job. This is just the beginning.

Overall, our investments in our communities exceeded $280 million in 2018 — a company record — as we continue to drive positive, lasting change across the globe in important areas such as STEM learning and veterans’ support.

Boeing’s leadership position in the aerospace industry also is making a meaningful difference in addressing aviation’s impact on climate change. Boeing reduced greenhouse gas emissions by 28 percent while increasing aircraft deliveries 66 percent in the decade leading to a bold new environment strategy for 2018 to 2025.

Safety, quality, integrity and all of our enduring values represent who we are as a company. When we get the values right, it enables our strategy. If we don’t, we can’t succeed.

Looking ahead, we’ll continue to capture the opportunity we have before us by working together as One Boeing, strengthening what we already do well and driving improvements as we sharpen and accelerate our pace of progress. These are key tenets of our powerful strategy, which guides us in pursuit of our bold goals and aspiration to be the best in aerospace and an enduring global industrial champion.

The strength of our strategy is reflected in our strong 2018 performance. We booked record 2018 revenue of $101 billion, exceeding $100 billion for the first time in company history driven by record commercial airplane deliveries; higher defense, space and security volume; and continued growth in services. We also generated record earnings and cash, which fueled investments in our people and innovation, and returned value for all our stakeholders.

We see a combined market opportunity of $8.1 trillion dollars over the next 10 years, and we’re well-positioned to meet that growing demand with our offerings in commercial, defense, space and services.

We forecast a need for nearly 43,000 new commercial airplanes over the next 20 years, effectively doubling the size of today’s global fleet. Our defense portfolio features proven, world-class platforms to address current needs and innovative, effective and affordable new franchise programs, including the T-X trainer and MQ-25 unmanned aircraft. The services sector represents a significant opportunity as we aim to continue outpacing the average services market growth rate of 3.5 percent.

We’ll continue building more efficient and capable airplanes, developing smarter solutions for our military customers, creating next-generation space exploration vehicles, and seizing a larger share of the services market.

This year, we plan to start flight-testing the 777X and continue exploring prospects for the new middle-of-the-market airplane. In addition, we’ll deliver more KC-46 tankers; ramp up activities for the T-X and MQ-25 programs, including first flight of the MQ-25; prepare for crewed and uncrewed flight tests of the CST-100 Starliner; integrate our subsidiaries further; and strengthen our vertical capabilities.

We’re also sharpening our focus on profitable, long-term growth; disciplined execution of our production and development programs; and delivering greater life-cycle value. In addition, we’re investing in our business to drive innovation, fuel growth and provide customers unmatched value combined with more capability, efficiency and reliability.

In 2018, we established Boeing NeXt, a new organization focused on defining the future of urban, regional and global mobility. The future of mobility will require significant technological advancements, more efficient economics, and strong safety and environmental standards. With our expertise across the commercial, defense and space markets, this is something only Boeing can do. We took steps toward this future when Boeing’s autonomous passenger and cargo air vehicles completed successful first flights.

Internally, we’re leveraging our talent and resources and aligning teams to pursue innovation in key areas, including additive manufacturing, avionics, and information and data analytics, to just name a few. Concurrently, we’re bringing in ideas from outside the company, including through industry partners and our Boeing HorizonX innovation cell, which is uncovering and accelerating potentially transformative aerospace technologies, manufacturing innovations and emerging business models.

While organic investment remains our primary engine for innovation and growth, we’re also making complementary inorganic investments where they add strategic, long-term value. In the past year, we completed our acquisition of KLX, a major global provider of aviation parts and services, and started operations for our airplane seat joint venture with Adient and auxiliary power units joint venture with Safran. We also continue to move forward on our strategic partnership with Embraer, which received approval from Embraer’s shareholders earlier this year. When finalized, the partnership will strengthen our respective commercial and defense portfolios.

It’s our responsibility to build, deliver and service airplanes that are safe to fly and can be safely flown by every single one of the professional and dedicated pilots all around the world. We own it.

Again, all of us at Boeing are deeply sorry for the loss of life, and we offer our sincere condolences. We feel the immense gravity of these events and recognize the devastation of the families and friends of the loved ones who perished. We also regret the impact the grounding has had on our airline customers and their passengers and on our supply chain partners, many of which are small to medium-sized businesses.

We’re humbled and continually learning from the recent accidents. Together as a One Boeing team, we’ll work to earn and re-earn people’s trust and create a stronger company and industry for generations to come.

Our mission is to connect, protect, explore and inspire the world. We'll fulfill it only by living and leading with our values. That's what safety, quality and integrity mean to us.

When we’re aligned with our values, the future is ours to build.

Thank you.

George W. Bush Presidential Center Forum on Leadership, Dallas, TX

Dennis A. Muilenburg
Chairman, President and Chief Executive Officer
The Boeing Company

April 11, 2019

Thank you, Mr. President and Mrs. Bush for bringing together such a distinguished group of people to address this responsibility we all have as global citizens to make positive change in the world. It is indeed my privilege to be with you today.

It’s an honor to be here and congratulate somebody who has embraced this responsibility fully of giving back to the world: Dylan Tête. He’s the recipient of the George W. Bush Institute Military Service Citation this year.

Dylan, your work at Bastion Community of Resilience is innovative and inspiring, and I admire your dedication to supporting your fellow veterans when they return home from service—a commitment that’s shared by both the Bush Institute and by The Boeing Company.

At Boeing we make an effort to invest in and engage with military members, their families and their communities. Last year, we raised more than $30 million to support military and veteran organizations and their efforts. 2018 also marked the start of our partnership with the Bush Institute, which has been just a tremendous experience. That includes a $10 million, multiyear donation to the Military Service Initiative, which includes support for the Stand-To Veteran Leadership Program.

Boeing is proud to join the Bush Institute in honoring the service and sacrifice of post-9/11 veterans and their families and supporting their transition back to civilian life. We understand it’s a big change—and not always an easy one, which is why we help veterans translate their military skills to the workplace. Our team includes about 20,000 veterans at Boeing—approximately 15 percent of our workforce—and we appreciate the values, the leadership, the integrity and the critical skills that they bring to our company.

Whether you’re talking about the armed forces or companies like Boeing, the investments we make in people are the most important investments that we make. To win in business or on the battlefield, strong values-based leadership is necessary to navigate confidently through times of change.

At Boeing we understand that lives literally depend on the work we do, and that requires the utmost excellence and integrity in how we do that work. We consider our Boeing enduring values of quality, safety and integrity, among others, integral to our work, especially in difficult times like those that we face now.

We were devastated by the recent Ethiopian Airlines Flight 302 and Lion Air Flight 610 tragedies. We continue to mourn those who were on board and extend our deepest sympathies to their loved ones. All of us feel the immense gravity of these events across our company, and frankly these last few weeks have been the most heart-wrenching of my career.

Our values are at the very core of everything we do. Yet, we know we can always be better, and these recent accidents have intensified our commitment to continuous improvement as we design, build and support the safest airplanes in the sky. That’s our responsibility as a leader in the aerospace industry. That’s what we do at Boeing. We own it.

As our veterans know so well, how you respond to a tough situation will make all the difference to your organization and your country. Our leadership values always apply, even more when the pressure is on and our character is being tested, and this experience has reinforced that truth for us at Boeing. We’re humbled and we’re learning, we’re resilient and we’re resolute, and we will never waver in our commitment. The importance of our work demands it.

These enduring values drive our behaviors, and I’ll briefly share four key ones with you today.

First, it’s important to communicate clearly and openly. In the weeks since the Ethiopian Airlines accident, I’ve spent even more time with our teams, traveling frequently, walking the floor and meeting with those who are working on the front lines of our 737 airplane program. I’ve encouraged our leaders to do the same with their global teams. It’s important that people’s concerns are heard and that their questions answered. In times like these, it’s not possible to over-communicate, and I’ve been updating our people frequently as details emerge and are available, and it’s appropriate to do so aligned with our international aviation protocol.

As we learned the facts, I also reached out to our airline customers, partners and communities in open letters and videos to share our support of the investigations, and the steps underway to avoid future accidents and our ongoing priority of safety.

Second, it’s a focus of all our leaders to invest in our team and empower others. As we continue working closely with our airline customers and global regulators to return the 737 MAX to service, I’m focused on making the adjustments necessary to allow our teams to prioritize additional resources and focus on the recovery efforts.

From the days immediately following the Lion Air accident, our top engineers and technical experts have been working tirelessly in collaboration with the Federal Aviation Administration and our customers to finalize and implement a software update that will ensure accidents like these never happen again.

The update will make the 737 MAX even safer by preventing erroneous angle of attack sensor readings from triggering the Maneuvering Characteristics Augmentation System, or MCAS, something that initial investigation reports indicate occurred in both MAX accidents, as one link in a longer chain of events. We know we can break this chain link. It’s our responsibility to eliminate this risk.

We’re taking a comprehensive, disciplined approach—and taking the time—to make sure we get it right.

Third, we must deliver results with excellence in all that we do. I joined our Boeing test pilots last week aboard a 737 MAX flight for a demonstration of this updated software. During the flight, the crew performed different scenarios that exercised the software changes in multiple flight conditions. The software update functioned as designed, and I was impressed by the work and professionalism of our team.

Overall, our team has made 96 flights totaling a little over 159 hours of air time with the updated software. They will conduct additional test and production flights in the coming weeks as we continue to demonstrate that we’ve identified and met all certification requirements. We look forward to completing near-term milestones on the path to final certification.

Finally, it’s about building lasting relationships based on trust and integrity. We know every person who steps aboard one of our airplanes places their trust in us. We’ll do everything possible to earn and re-earn that trust and confidence from our airline customers and the flying public in the weeks and months ahead. We take the responsibility to build and deliver airplanes that are safe to fly and can be safely flown by every single one of the professional and dedicated pilots all around the world. My team and I are working closely with our customers to answer their questions, get their feedback and ensure those who operate the MAX are prepared when the grounding is lifted and the fleet returns to flight.

To that end, we hosted more than 200 regulators and airline officials for an informational session in Seattle last month, and over the last two weeks we’ve conducted similar meetings in the U.K., Singapore and China with international airline pilots and regulators. Pilots and leaders from 67 percent of our more than 50 MAX operators worldwide have participated in a simulator session that included the new software update.

We want everyone to be confident that the additional training and educational resources we’re developing and deploying will do the job. This confidence is important also to our airlines’ pilots and team members—including the thousands who live here in the Dallas-Fort Worth community working for American Airlines and Southwest, and those working in Houston supporting United Airlines. We regret the impact the grounding has had on all of our airline customers and their passengers.

When I started at this great company more than three decades ago, our amazing people inspired me. I see how they dedicate their lives and extraordinary talents to connect, protect, explore and inspire the world—safely. And that purpose and mission has only grown stronger over the years. Our team is determined to keep improving on safety in partnership with the global aerospace community and our broader stakeholders.

It’s this shared sense of responsibility for the safety of flight that spans and binds us all together. Our leadership role is clear, our commitment is resolute and our pursuit of excellence is never-ending. We own it. In these challenging times, I am even more confident in our team and our customers—we’ll stay true to our values, and we will come through this even stronger.

I hope all of you leave today’s forum feeling inspired and empowered to face even the most difficult challenges. Thank you.

5 de abril de 2019 - As we work closely with customers and global regulators to return the 737 MAX to service, we continue to be driven by our enduring values, with a focus on safety, integrity and quality in all we do.

We now know that the recent Lion Air Flight 610 and Ethiopian Airlines Flight 302 accidents were caused by a chain of events, with a common chain link being erroneous activation of the aircraft's MCAS function. We have the responsibility to eliminate this risk, and we know how to do it. As part of this effort, we're making progress on the 737 MAX software update that will prevent accidents like these from ever happening again. Teams are working tirelessly, advancing and testing the software, conducting non-advocate reviews, and engaging regulators and customers worldwide as we proceed to final certification. I recently had the opportunity to experience the software update performing safely in action during a 737 MAX 7 demo flight. We're also finalizing new pilot training courses and supplementary educational material for our global MAX customers. This progress is the result of our comprehensive, disciplined approach and taking the time necessary to get it right.

As we continue to work through these steps, we're adjusting the 737 production system temporarily to accommodate the pause in MAX deliveries, allowing us to prioritize additional resources to focus on software certification and returning the MAX to flight. We have decided to temporarily move from a production rate of 52 airplanes per month to 42 airplanes per month starting in mid-April.

At a production rate of 42 airplanes per month, the 737 program and related production teams will maintain their current employment levels while we continue to invest in the broader health and quality of our production system and supply chain.

We are coordinating closely with our customers as we work through plans to mitigate the impact of this adjustment. We will also work directly with our suppliers on their production plans to minimize operational disruption and financial impact of the production rate change.

In light of our commitment to continuous improvement and our determination to always make a safe industry even safer, I've asked the Boeing Board of Directors to establish a committee to review our company-wide policies and processes for the design and development of the airplanes we build. The committee will confirm the effectiveness of our policies and processes for assuring the highest level of safety on the 737-MAX program, as well as our other airplane programs, and recommend improvements to our policies and procedures.

The committee members will be Adm. Edmund P. Giambastiani, Jr., (Ret.), former vice chairman, U.S. Joint Chiefs of Staff, who will serve as the committee's chair; Robert A. Bradway, chairman and CEO of Amgen, Inc.; Lynn J. Good, chairman, president and CEO of the Duke Energy Corporation; and Edward M. Liddy, former chairman and CEO of the Allstate Corporation, all members of the company's board. These individuals have been selected to serve on this committee because of their collective and extensive experiences that include leadership roles in corporate, regulated industries and government entities where safety and the safety of lives is paramount.

Safety is our responsibility, and we own it. When the MAX returns to the skies, we've promised our airline customers and their passengers and crews that it will be as safe as any airplane ever to fly. Our continued disciplined approach is the right decision for our employees, customers, supplier partners and other stakeholders as we work with global regulators and customers to return the 737 MAX fleet to service and deliver on our commitments to all of our stakeholders.

4 de abril de 2019 - Boeing emitió la siguiente declaración con respecto a la publicación de hoy del informe preliminar de la investigación del vuelo 302 de Ethiopian Airlines por parte de la Oficina de Investigación de Accidentes de Etiopía (AIB).

"Me gustaría reiterar que nuestras más sinceras condolencias están con las familias y los seres queridos de quienes perdieron la vida en el accidente", dijo el presidente y Director General de Boeing Commercial Airplanes, Kevin McAllister. "Agradecemos la Oficina de Investigación de Accidentes de Etiopía por su arduo trabajo y sus continuos esfuerzos. Comprender las circunstancias que contribuyeron a este accidente es fundamental para garantizar la seguridad de vuelo. Revisaremos cuidadosamente el informe preliminar de AIB y tomaremos todos los pasos necesarios para mejorar la seguridad de nuestra aeronave".

La seguridad es un valor fundamental para todos en Boeing y la seguridad de nuestros aviones, pasajeros y las tripulaciones es siempre nuestra principal prioridad. Los expertos técnicos de Boeing siguen apoyando esta investigación y los equipos de toda la compañía están trabajando para abordar las lecciones del accidente del Vuelo 610 de Lion Air en octubre.

El informe preliminar contiene información del registrador de datos de vuelo que indica que el avión tenía un ángulo erróneo en la entrada del sensor de ataque que activó la función del Sistema de Aumento de Características de Maniobra (MCAS) durante el vuelo, como lo hizo durante el vuelo 610 de Lion Air.

Para garantizar que la activación no intencionada del MCAS no vuelva a ocurrir, Boeing ha desarrollado y planea lanzar una actualización de software para el MCAS y un amplio entrenamiento para pilotos y un programa de formación complementaria para el 737 MAX.

Como se anunció anteriormente, la actualización agrega capas adicionales de protección y evitará que datos erróneos causen la activación del MCAS. Las tripulaciones de vuelo siempre tendrán la capacidad de anular el MCAS y controlar manualmente el avión.

Boeing sigue trabajando con la Administración Federal de Aviación de los EEUU (FAA, por sus siglas en inglés) y otras agencias reguladoras en todo el mundo en el desarrollo y certificación del programa de capacitación y en la actualización del software.

Boeing también continúa trabajando juntamente con la Junta Nacional de Seguridad del Transporte de los Estados Unidos (NTSB, por sus siglas en inglés) como asesores técnicos en apoyo de la investigación de AIB. Como parte que proporciona asistencia técnica bajo la dirección de las autoridades investigadoras, Boeing está impedida por las regulaciones de la NTSB y protocolos internacionales de revelar cualquier información relacionada con la investigación. De acuerdo con el protocolo internacional, la información sobre la investigación es proporcionada solo por las autoridades investigadoras pertinentes.

4 de abril de 2019

Nosotros en Boeing lamentamos las vidas perdidas en los últimos accidentes del 737 MAX. Estas tragedias siguen pesando sobre nuestros corazones y mentes, y extendemos nuestras condolencias a los seres queridos de los pasajeros y de la tripulación a bordo del vuelo 610 de Lion Air y del vuelo 302 de Ethiopian Airlines. Todos nosotros sentimos la inmensa gravedad de estos eventos en nuestra compañía y reconocemos la devastación de las familias y amigos de los seres queridos que perecieron.

Los detalles completos de lo que sucedió en los dos accidentes serán emitidos por las autoridades gubernamentales en los informes finales, pero, con la publicación del informe preliminar de la investigación del accidente del vuelo 302 de Ethiopian Airlines, se supone que en ambos vuelos el Sistema de Aumento de las Características de Maniobra, conocido como MCAS, se activó en respuesta a información errónea sobre el ángulo de ataque.

La historia de nuestra industria muestra que la mayoría de los accidentes son causados por una cadena de eventos. Este es nuevamente el caso aquí, y sabemos que podemos romper con uno de estos enlaces de cadena en estos dos accidentes. Como los pilotos nos han dicho, la activación errónea de la función MCAS puede aumentar lo que ya es un entorno de alta carga de trabajo. Es nuestra responsabilidad eliminar este riesgo. Nos encargamos de esto y sabemos cómo hacerlo.

Desde los días inmediatamente posteriores al accidente de Lion Air, hemos tenido equipos de nuestros principales ingenieros y expertos técnicos trabajando incansablemente en colaboración con la Administración Federal de Aviación y con nuestros clientes para finalizar e implementar una actualización de software que asegurará que accidentes como el del vuelo 610 de Lion Air y el vuelo 302 de Ethiopian Airlines nunca vuelvan a suceder.

Estamos adoptando un enfoque integral y disciplinado, y nos tomamos el tiempo para actualizar correctamente el software. Estamos a punto de finalizarlo y anticipamos su certificación e implementación en la flota de 737 MAX en todo el mundo en las próximas semanas. Lamentamos el impacto que la implementación ha tenido en los clientes de nuestras aerolíneas y sus pasajeros.

Esta actualización, junto con la capacitación asociada y los materiales de entrenamiento adicionales que desean los pilotos frente a estos accidentes, eliminarán la posibilidad de una activación involuntaria del MCAS y evitarán que vuelva a ocurrir un accidente relacionado con el MCAS.

Nosotros en Boeing asumimos la responsabilidad de construir y entregar aviones a nuestros clientes de líneas aéreas y al público que vuela que son seguros para volar, y pueden ser volados con seguridad por cada uno de los pilotos profesionales y dedicados de todo el mundo. Esto es lo que hacemos en Boeing.

Seguimos confiando en la seguridad fundamental del 737 MAX. Todos los que vuelan en él - los pasajeros, tripulantes de cabina y pilotos, incluyendo nuestras propias familias y amigos - merecen lo mejor. Cuando el MAX regrese a los cielos con los cambios de software a la función MCAS, será uno de los aviones más seguros que ya haya volado.

Siempre nos hemos centrado incansablemente en la seguridad y siempre lo haremos. Esto está en el núcleo de lo que somos en Boeing. Y sabemos que siempre podemos ser mejores. Nuestro equipo está decidido a seguir mejorando la seguridad en asociación con la industria aeroespacial global y la comunidad en general. Es este sentido compartido de responsabilidad por la seguridad del vuelo que se extiende y nos une a todos.

No puedo recordar un momento más desgarrador en mi carrera con esta gran compañía. Cuando empecé en Boeing hace más de tres décadas, nuestras personas increíbles me inspiraron. Veo cómo dedican sus vidas y talentos extraordinarios para conectar, proteger, explorar e inspirar al mundo de manera segura. Y ese propósito y misión solo se han fortalecido con el paso de los años.

Sabemos que las vidas dependen del trabajo que hacemos y que esto exige la máxima integridad y excelencia en la forma en que lo hacemos. Con un profundo sentido del deber, asumimos la responsabilidad de diseñar, construir y mantener los aviones más seguros en los cielos. Sabemos que cada persona que sube a bordo de uno de nuestros aviones confía en nosotros.

Juntos, haremos todo lo posible para ganar y recuperar esa confianza de nuestros clientes y del público volador en las próximas semanas y meses que vendrán.

Una vez más, estamos profundamente tristes y lamentamos el dolor que estos accidentes han causado en todo el mundo. Todos los afectados tienen nuestras más profundas condolencias.

Dennis Muilenburg
Presidente del Consejo de Administración, Presidente Ejecutivo y Director General
The Boeing Company

26 de marzo de 2019

Como ingeniero jefe de un proyecto al principio de mi carrera, observé a mi amigo piloto subir a la cabina de pilotaje de un prototipo de aeronave y volar por primera vez. Él aterrizó con seguridad y yo respiré con admiración y alivio - este es un recuerdo vivido que llevo comigo todos los días. Saber que la vida de una persona depende de tu trabajo es un sentimiento inolvidable y es compartido entre todos nosotros de Boeing. Nosotros somos fieles a los más altos estándares de seguridad, excelencia e integridad en nuestro trabajo ya que hay mucho riesgo.

Desde el momento en que supimos de los recientes accidentes del 737 MAX, pensamos en las vidas perdidas y en el impacto causado a las personas alrededor del mundo y en toda la comunidad aeroespacial. Todos los involucrados tuvieron que lidiar con un dolor inimaginable. Nos sentimos muy pequeños ante su resiliencia e inspirados por su coraje.

En las semanas posteriores al accidente con el vuelo 302 de Ethiopian Airlines, las tripulaciones de la compañía aérea han demostrado esto al continuar atendiendo a los pasajeros con nobleza y profesionalismo. Como el CEO del grupo de la compañía aérea, Ato Tewolde GebreMariam, ha manifestado ayer en su sincera declaración, que esta tragedia no define al etíope - y no define a la industria de la aviación o a nuestro relacionamiento duradero con su equipo. Para todos aquellos de nosotros que trabajaron con ellos a lo largo de los años, esto no nos sorprende.

Ethiopian Airlines tiene una historia gloriosa que se extiende desde hace más de siete décadas. En aquella época, Ethiopian fue pionera y líder en nuestra industria, lanzando a África en la era del Jet, conectando el continente con todos los rincones del globo con sus extensa red y conquistando una reputación por su servicio y seguridad. Mucho más que apenas una compañía aérea, Ethiopian representa el orgullo y el progreso de un gran pueblo y un símbolo del Nuevo Espíritu de África.

Respetamos y estamos aprendiendo con esta experiencia. Nos hemos unidos al equipo etíope para expresar nuestros sentimientos y extender nuestros más profundos pésames a las familias, amigos y comunidades de los pasajeros y de la tripulación.

Con un valor común de seguridad, tengan por seguro de que estamos reuniendo todos los recursos de Boeing, trabajando en conjunto incansablemente para entender lo que sucedió y hacer todo lo posible para garantizar que esto no suceda nuevamente. Todos nosotros agradecemos a Ethiopian Airlines por su compromiso y compartimos su determinación de hacer todo lo posible para construir un sistema de viajes aéreos aún más seguros.

Boeing une fuerzas con todos nuestros clientes y socios para conquistar y fortalecer la confianza y confiabilidad en nosotros por parte del público que utiliza el transporte aéreo todos los días.

Dennis Muilenburg
Chairman, Presidente e CEO
The Boeing Company

18 de marzo de 2019

We know lives depend on the work we do, and our teams embrace that responsibility with a deep sense of commitment every day. Our purpose at Boeing is to bring family, friends and loved ones together with our commercial airplanes—safely. The tragic losses of Ethiopian Airlines Flight 302 and Lion Air Flight 610 affect us all, uniting people and nations in shared grief for all those in mourning. Our hearts are heavy, and we continue to extend our deepest sympathies to the loved ones of the passengers and crew on board.

Safety is at the core of who we are at Boeing, and ensuring safe and reliable travel on our airplanes is an enduring value and our absolute commitment to everyone. This overarching focus on safety spans and binds together our entire global aerospace industry and communities. We're united with our airline customers, international regulators and government authorities in our efforts to support the most recent investigation, understand the facts of what happened and help prevent future tragedies. Based on facts from the Lion Air Flight 610 accident and emerging data as it becomes available from the Ethiopian Airlines Flight 302 accident, we're taking actions to fully ensure the safety of the 737 MAX. We also understand and regret the challenges for our customers and the flying public caused by the fleet's grounding.

Work is progressing thoroughly and rapidly to learn more about the Ethiopian Airlines accident and understand the information from the airplane's cockpit voice and flight data recorders. Our team is on-site with investigators to support the investigation and provide technical expertise. The Ethiopia Accident Investigation Bureau will determine when and how it's appropriate to release additional details.

Boeing has been in the business of aviation safety for more than 100 years, and we'll continue providing the best products, training and support to our global airline customers and pilots. This is an ongoing and relentless commitment to make safe airplanes even safer. Soon we'll release a software update and related pilot training for the 737 MAX that will address concerns discovered in the aftermath of the Lion Air Flight 610 accident. We've been working in full cooperation with the U.S. Federal Aviation Administration, the Department of Transportation and the National Transportation Safety Board on all issues relating to both the Lion Air and the Ethiopian Airlines accidents since the Lion Air accident occurred in October last year.

Our entire team is devoted to the quality and safety of the aircraft we design, produce and support. I've dedicated my entire career to Boeing, working shoulder to shoulder with our amazing people and customers for more than three decades, and I personally share their deep sense of commitment. Recently, I spent time with our team members at our 737 production facility in Renton, Wash., and once again saw firsthand the pride our people feel in their work and the pain we're all experiencing in light of these tragedies. The importance of our work demands the utmost integrity and excellence—that's what I see in our team, and we'll never rest in pursuit of it.

Our mission is to connect people and nations, protect freedom, explore our world and the vastness of space, and inspire the next generation of aerospace dreamers and doers—and we'll fulfill that mission only by upholding and living our values. That's what safety means to us. Together, we'll keep working to earn and keep the trust people have placed in Boeing.

Dennis Muilenburg
Chairman, Presidente e CEO
The Boeing Company

17 de marzo de 2019 – El Director General de Boeing, Dennis Muilenburg, emitió la siguiente declaración respecto al informe de Dagmawit Moges, Ministra de Transporte etíope, publicado hoy:

En primer lugar, extendemos nuestras más profundas condolencias a las familias y seres queridos de los pasajeros que estaban a bordo del vuelo 302 de Ethiopian Airlines.

Boeing continúa apoyando la investigación y está colaborando con las autoridades para evaluar las nuevas informaciones que se están poniendo a disposición. La seguridad es nuestra principal prioridad en el diseño, la fabricación y el mantenimiento de nuestros aviones. Como parte de nuestra práctica habitual después de cualquier accidente, evaluamos el diseño y la operación de nuestros aviones y, cuando es apropiado, hacemos actualizaciones en los productos para mejorar aún más la seguridad. Mientras los investigadores siguen trabajando para llegar a conclusiones definitivas, Boeing está finalizando el desarrollo de una actualización de software, previamente anunciado, y una revisión al entrenamiento de pilotos para abordar el comportamiento de la leyes de control de vuelo del Sistema de Aumento de las Características de Maniobra (MCAS) ante lecturas erróneas de los sensores. También continuamos proporcionando asistencia técnica a petición y bajo la dirección de la Junta Nacional de Seguridad del Transporte (NTSB, por sus siglas en inglés), la agencia estadounidense acreditada para colaborar con los investigadores etíopes.

Según el protocolo internacional, todas las peticiones sobre los avances de la investigación del accidente deben dirigirse a las autoridades de investigación pertinentes.

13 de marzo de 2019 - Boeing Chairman, President and CEO Dennis Muilenburg issued the following statement regarding the report from Ethiopian Transport Minister Dagmawit Moges today.

First and foremost, our deepest sympathies are with the families and loved ones of those onboard Ethiopian Airlines Flight 302.

Boeing continues to support the investigation, and is working with the authorities to evaluate new information as it becomes available. Safety is our highest priority as we design, build and support our airplanes. As part of our standard practice following any accident, we examine our aircraft design and operation, and when appropriate, institute product updates to further improve safety. While investigators continue to work to establish definitive conclusions, Boeing is finalizing its development of a previously-announced software update and pilot training revision that will address the MCAS flight control law's behavior in response to erroneous sensor inputs. We also continue to provide technical assistance at the request of and under the direction of the National Transportation Safety Board, the U.S. Accredited Representative working with Ethiopian investigators.

In accordance with international protocol, all inquiries about the ongoing accident investigation must be directed to the investigating authorities.

12 de marzo de 2019 - Safety is Boeing’s number one priority and we have full confidence in the safety of the 737 MAX. We understand that regulatory agencies and customers have made decisions that they believe are most appropriate for their home markets. We’ll continue to engage with them to ensure they have the information needed to have confidence in operating their fleets. The United States Federal Aviation Administration is not mandating any further action at this time, and based on the information currently available, we do not have any basis to issue new guidance to operators.

11 de marzo de 2019 - The Boeing Company está profundamente entristecida por la pérdida de vidas del Vuelo 610 de Lion Air, que ha afectado fuertemente a todo el equipo de la compañía. Extendemos nuestros más sentidos pésames y condolencias a las familias y entes queridos de los que estaban a bordo.

La seguridad es uno de los valores fundamentales para todos en Boeing. La seguridad de nuestros aviones, de los pasajeros, de nuestros clientes y de sus tripulaciones será siempre nuestra principal prioridad. El 737 MAX es un avión seguro que ha sido diseñado, construido y mantenido por nuestros cualificados empleados que realizan su trabajo con la máxima integridad.

En los últimos meses y después de Lion Air Flight 610, Boeing ha desarrollado una optimización del software de control de vuelo del 737 MAX, diseñado para hacer aún más seguro un avión que ya es seguro. Ella incluye actualizaciones en las leyes de control de vuelo Maneuvering Characteristics Augmentation System (MCAS), en las pantallas del piloto, en los manuales de operación y en la capacitación de la tripulación. Las leyes de control de vuelo mejoradas incorporarán entradas del ángulo de ataque (AOA, en inglés) y límites para los comandos de ajuste del estabilizador en respuesta a una lectura del ángulo de ataque errónea y proporcionando un límite al comando del estabilizador para asegurar la autoridad de actuación del elevador.

Boeing ha trabajado estrechamente con la Administración Federal de Aviación de EEUU (FAA, en inglés) en el desarrollo, en la planificación y en la certificación del software mejorado, que se desplegará en toda la flota 737 MAX en las próximas semanas. La actualización también incorpora las observaciones recibidas de nuestros clientes. La FAA ha afirmado que va a anticipar la exigencia de esta mejora del software con una Directiva de Aeronavegabilidad (DA) a más tardar en abril. Hemos trabajado con la FAA en el desarrollo de esta optimización del software.

Es importante tener en cuenta que la FAA no está exigiendo ninguna otra medida en estos momentos, y las acciones requeridas en AD2018-23.5 continúan siendo apropiadas.

La ley de control de aumento de la inclinación (MCAS, en inglés) ha sido implementada en el 737 MAX para mejorar las características de manejo del avión y disminuir la tendencia de inclinación en ángulos de ataque más elevados. Se sometió a pruebas de vuelo como parte del proceso de certificación antes de la entrada del avión en servicio. La MCAS no controla la aeronave en vuelo normal; ella solamente mejora el comportamiento del avión en una parte no normal de las condiciones de operación.

El Manual de Operaciones de la Tripulación(FCOM) del Vuelo Boeing 737 MAX ya esboza un procedimiento para manejar con seguridad en los casos eventuales improbables de datos erróneos provenientes de los sensores del ángulo de ataque. El piloto siempre será capaz de interrumpir la ley de control de vuelo mediante ajuste manual o eléctrico. Además, la aeronave puede ser controlada también a través de los procedimientos de fuga del estabilizador existente como está reforzado en el Boletín del Manual de Operaciones (OMB) emitido el 06 de noviembre de 2018.

Concluyendo, nos gustaría expresar nuestras más profundas condolencias a todos aquellos que perdieron a sus entes queridos en el Vuelo 302 de Ethiopian Airlines. Un equipo técnico de Boeing está en el lugar del accidente para prestar toda la asistencia técnica necesaria bajo la dirección de la Oficina de Investigación de Accidentes de Etiopía y del Consejo Nacional de Seguridad del Transporte de los Estados Unidos.

La investigación todavía está en una fase muy inicial para identificar la causa del accidente.

10 de marzo de 2019 - Boeing is deeply saddened to learn of the passing of the passengers and crew on Ethiopian Airlines Flight 302, a 737 MAX 8 airplane. We extend our heartfelt sympathies to the families and loved ones of the passengers and crew on board and stand ready to support the Ethiopian Airlines team. A Boeing technical team will be travelling to the crash site to provide technical assistance under the direction of the Ethiopia Accident Investigation Bureau and U.S. National Transportation Safety Board.

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